When running a successful veterinary clinic, it’s vital that your day-to-day operations are efficient and well-maintained. Without a methodical approach to work, your team may face an uphill battle and patient care can be impacted as a result.
In today’s fast-paced world, it’s more important than ever to streamline your processes, future-proof the clinic and save yourself the headache of ‘catching up’ down the line.
That’s why we’ve put together some top strategies for making your veterinary practice more efficient:
Manage appointments on the cloud
Scheduling software such as Panacea lets you manage appointments and reminders for clients. Automatic reminders save your admin team having to manually track who needs messaging and ensures that no one is accidentally missed.
Having regular reminders like this can help to reduce no-shows and last-minute cancellations, allowing for better use of the clinic’s time and resources.
Additionally, Panacea allows for online booking directly from your website, which can make it easier for clients to schedule appointments without needing to call.
However you approach this, at least it will take some pressure off your plate.
Digitise your records
Another way to improve efficiency is to implement a digital record-keeping system. We’ve talked about this in our 2023 New Year’s resolutions article, but let’s discuss how going digital does more than just clearing out your workspace.
By transitioning from paper records to an electronic system, veterinary clinics can reduce the amount of time spent on manual administrative tasks.
Filing becomes a simple matter of clicking, dragging and dropping. Naming, organising and completing forms is suddenly much faster when you can type what you want or even auto-populate fields.
Forms you could easily digitise include:
- Euthanasia consent
- Patient history questionnaires, etc.
Electronic records also make it easier to access important information quickly, which can be critical in emergency situations. Say goodbye to physically combing through a mess of files, when all it takes is a keyword or two to bring up exactly what you need.
Revitalise the clinic experience
In addition to technology, there are some more ‘analogue’ steps that you can take to improve your clinic workflow.
For example, implementing a triage system can help prioritise urgent cases and ensure that patients are seen in a timely manner. You can read a little more about it in this article or by speaking to local clinics who already do this.
Another way to improve the efficiency of your care is by having a designated person responsible for managing the flow of patients and coordinating with staff. This may be an additional task for your administrator, but making this a dedicated role can allow for greater focus and more opportunities to innovate.
Review and reassess
It’s also important for veterinarians to regularly review and evaluate their existing processes to identify areas for improvement. This can include conducting staff meetings to discuss ideas, implementing new protocols and regularly reviewing and updating standard operating procedures.
If you have this in place already, but your meetings only include managerial staff, consider opening the floor to all workers in order to hear input from across the clinic landscape.
Don’t lose track of the client experience
While improving your workload is extremely important, a lot of the time that you save with these processes can be funnelled back towards your clients. After all, true efficiency includes preventing unnecessary confusion and stress, which benefits you as well.
Providing a strong client experience can mean talking to them about their pet’s health, offering education and resources (many of which can be quickly generated via templates) to help them care for their pets, and being responsive to their needs and concerns.
All of this will let you maintain a loyal client base, bolster your local reputation and focus on the bigger issues.
Overall, there are many steps that veterinary clinics can take to make their practices more efficient. By implementing new technology, streamlining existing processes and focusing on high-quality customer service, veterinary clinics can ease up the intensity of daily operations and strengthen the areas that matter the most.